985 Waugh Chapel Way, Suite D, Gambrills, MD 21054    |    (410) 721-5416

Privacy Policy

Titan Hospitality Group

Effective Date: September 22, 2026

This Privacy Policy describes how Titan Hospitality Group (“Titan,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our websites, mobile applications, loyalty programs, and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third-party partners.

Information You Provide

  • Account and Loyalty Information: name, email address, phone number, mailing address, date of birth, password, loyalty or membership card number, dining preferences, and related account details.
  • Transaction and Reward Activity: purchase history, points balance, reward redemptions, and other loyalty-program activity.
  • Reservation and Ordering Information: party size, date and time preferences, special requests, and order details.
  • Form Submissions: information you submit through forms such as “Missing Rewards” requests, including receipts, dining dates, and restaurant selections.
  • Communications: content of emails, texts, reviews, surveys, or other messages you send us.
  • Marketing Preferences: your choices about receiving promotional messages and push notifications.

Information Collected Automatically

  • Device and Usage Information: IP address, device type, operating system, browser type, app version, pages visited, features used, and crash or error logs.
  • Location Information: with your permission, we may collect your device’s precise or approximate location to help locate nearby restaurants or provide region-specific features.
  • Cookies and Similar Technologies: we use cookies, local storage, and analytics tools to understand usage, remember preferences, and improve the Services.

Information from Third Parties

  • Loyalty Program Partner: we receive and synchronize loyalty account information, points balances, rewards, and transaction history from our loyalty program provider, Loyal Patron.
  • Reservation and Ordering Partners: we integrate with reservation and online ordering platforms to provide those features.
  • Social and Authentication Providers: if you sign in or link accounts using a social login provider, we may collect information you authorize them to share.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Services, including restaurant directories, menus, reservations, online ordering, live music calendars, private events, and loyalty features.
  • Manage your loyalty account, calculate points, and deliver rewards.
  • Process reservations, orders, and event inquiries.
  • Communicate with you about your account, transactions, events, promotions, and service updates.
  • Send push notifications and marketing messages, subject to your preferences.
  • Respond to customer support requests and “Missing Rewards” submissions.
  • Maintain security, detect fraud, and enforce our terms.
  • Analyze usage trends and improve user experience.

3. Push Notifications

With your consent, we may send push notifications to your device for account updates, loyalty rewards, live music schedules, special events, and promotional offers. You can manage or turn off push notifications at any time in the app settings or through your device’s operating system settings.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: companies that perform services on our behalf, such as loyalty program management, cloud hosting, email delivery, analytics, reservation systems, and payment processing.
  • Restaurant Partners: information necessary to fulfill reservations, orders, private event requests, or loyalty redemptions at specific Titan locations.
  • Legal and Compliance: regulators, law enforcement, or other parties when required by law or to protect our rights, users, or property.
  • Business Transfers: successors or affiliates in connection with a merger, acquisition, or sale of assets.

5. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your account information through the app or by contacting us.
  • Opt out of marketing emails by following the unsubscribe link in any promotional email.
  • Disable location access and push notifications through your device settings.
  • Request a copy of or deletion of your personal data, subject to legal and loyalty-program requirements.

To exercise your rights, contact us at the email address below. We will respond within the time required by applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

8. Third-Party Links and Services

Our Services may contain links to third-party websites, reservation platforms, ordering providers, or social media services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

9. International Users

Our Services are primarily operated in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

Titan Hospitality Group Email: info@titanhospitality.com Website: https://www.titanhospitality.com